The challenge
A citizens' office in a German city was faced with the task of making the visitor service more modern, transparent and efficient. Orientation in the building, waiting times and the flow of information should be improved — without paperwork, analog notices or long distances.
The aim was to welcome visitors as soon as they enter the building, to provide clear information and to provide relevant content while waiting. At the same time, organizational costs for employees should be reduced and the flow of visitors should be optimized.
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